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Nikita Singh

marriott-hotel-pmsappdraft0 upvotes

Marriott / hotel PMS — room status and housekeeping queue

Elevator pitch Real-time room status dashboard and intelligent housekeeping task queue for hotel operations.

Industry Hospitality & Hotel Management

Problem

  • Housekeeping staff waste time checking room status manually across properties.
  • Front desk lacks visibility into cleaning progress, delaying guest check-ins.

Solution

  • Unified dashboard displays room occupancy, maintenance needs, and cleaning priority.
  • Automated queue routes tasks to available staff based on location and skill level.

Tools

  • room-status-sync: Fetches current occupancy, checkout times, and maintenance flags from PMS.
  • housekeeping-queue-manager: Assigns and prioritizes cleaning tasks by floor, urgency, and staff availability.
  • staff-location-tracker: Returns real-time staff positions and workload distribution.
  • guest-request-aggregator: Collects special requests and maintenance tickets into unified task list.

Widgets

  • /dashboard: Live room grid with color-coded status (occupied, vacant, cleaning, maintenance).
  • /queue: Housekeeping staff view showing assigned tasks, directions, and completion tracking.

Conversation starters

  • "Show me all rooms needing turnover on floors 3–5 and assign them to available staff."
  • "Which rooms have pending maintenance requests and how long until housekeeping can address them?"
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