Elevator pitch Real-time order tracking dashboard for support agents to resolve delivery issues instantly.
Industry Food delivery & logistics customer support.
Problem
- Support agents lack live order visibility, causing slow issue resolution.
- Customers receive outdated ETAs and status information.
Solution
- Unified dashboard shows live order location, driver status, and kitchen progress.
- Agents can proactively notify customers of delays or issues.
Tools
order-status-fetcher: Retrieves real-time order state, driver location, ETA (inputs: order ID; returns: status object)driver-location-tracker: Polls live GPS coordinates and delivery progress (inputs: driver ID; returns: lat/long, distance remaining)kitchen-timeline-reader: Fetches prep status and estimated ready time (inputs: restaurant ID, order ID; returns: stage, time remaining)notification-dispatcher: Sends proactive SMS/push alerts to customers (inputs: customer ID, message; returns: delivery status)
Widgets
/agent-dashboard: Live map, order details, driver info, and quick-action buttons for support interventions.
Conversation starters
- "Show me all delayed orders in my region with customer contact info."
- "What's the ETA for order #12345 and why is the driver stuck?"