Elevator pitch AI-powered neobank support agent that instantly resolves card freezes and transaction disputes.
Industry Fintech / Neobanking Customer Support
Problem
- Customers wait hours for manual dispute resolution and card unlock assistance.
- Support teams handle repetitive freeze/dispute cases without real-time transaction context.
Solution
- Autonomous agent accesses transaction history and card status to resolve issues immediately.
- Escalates complex disputes to human agents with full context pre-loaded.
Tools
card-status-checker: Retrieves freeze state, reason, and unlock eligibility.transaction-lookup: Returns transaction details, merchant info, and dispute flags.dispute-filer: Initiates chargeback or fraud claim with auto-populated evidence.card-control-manager: Toggles freeze/unfreeze based on customer verification.
Widgets
/dispute-dashboard: Real-time dispute status, evidence upload, and resolution timeline.
Conversation starters
- "My card is frozen—why and how do I unfreeze it?"
- "I don't recognize a $47 charge from yesterday. Can you dispute it?"