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Elevator pitch Automatically correlate network tickets and trigger CPE reboots to resolve customer outages faster.
Industry Internet Service Provider (ISP) Network Operations Center (NOC)
Problem
- Technicians manually link related tickets across multiple systems, wasting time.
- Undiagnosed CPE faults cause repeat outages and customer escalations.
Solution
- ML-powered ticket clustering groups related incidents by customer, region, and fault signature.
- Remote CPE reboot automation resolves common issues before ticket creation.
Tools
ticket-ingester: Pulls open tickets from helpdesk; returns correlated incident groups.cpe-diagnostics: Queries device health metrics; returns fault classification and reboot eligibility.reboot-executor: Sends safe reboot commands to CPE; returns status and recovery logs.alert-aggregator: Streams real-time network alarms; returns deduplicated event feed.
Widgets
/dashboard: Live ticket correlation map, CPE health status, reboot history.
Conversation starters
- "Show me all tickets from the last 4 hours grouped by root cause."
- "Which CPE devices are offline and safe to reboot automatically?"