Intercom Conversation History & User Attribute Lookup

Elevator pitch Instantly retrieve customer conversation history and unified user attributes within Intercom workflows.

Industry Customer Communication & Support

Problem

• Support agents waste time manually searching fragmented conversation records.
• Missing unified user context slows response time and reduces personalization.

Solution

• Centralized conversation history retrieval with full-text search capabilities.
• Real-time user attribute aggregation across Intercom and linked data sources.

Tools

• fetch-conversation-history: Query messages by user ID, date range, returns thread summaries
• lookup-user-attributes: Retrieve unified customer profile data, returns structured attributes
• search-conversations: Full-text search across all customer interactions, returns ranked results
• get-conversation-metadata: Extract conversation tags, sentiment, resolution status, returns metadata

Widgets

• /dashboard: Agent-facing conversation timeline with attribute sidebar
• /user-card: Compact user profile widget for quick context lookup

Conversation starters

• "Show me all conversations with this customer from the last 30 days"
• "What attributes does this user have, and which conversations mention billing issues?"