Elevator pitch Unified conversation history and customer attribute lookup for support teams managing multi-channel customer interactions.
Industry Customer Support & Communication
Problem
- Support agents lack unified view of customer conversations across channels.
- Manual attribute lookups slow down response time and context gathering.
Solution
- Centralized conversation history indexed by customer ID and channel.
- Real-time customer attribute retrieval integrated into agent workflow.
Tools
conversation-retriever: Query conversations by customer ID, channel, date range; returns thread summaries.customer-attributes: Fetch user profile, contact info, subscription status; returns structured attributes.conversation-indexer: Index and store new messages from multiple channels; returns indexed record ID.search-conversations: Full-text search across conversation history; returns ranked results with context.
Widgets
/agent-dashboard: Displays customer profile, recent conversations, and attribute panel side-by-side./conversation-thread: Renders full conversation history with timestamps and channel labels.
Conversation starters
- "Show me all conversations with this customer across email, chat, and phone."
- "What's their current subscription status and last interaction date?"