Elevator pitch Intelligent 311 service request platform that auto-routes citizen complaints to the right municipal department and tracks resolution in real time.
Industry Municipal Government & Civic Services
Problem
- Citizens don't know which department handles their issue.
- Service requests get lost or routed incorrectly, delaying resolution.
Solution
- AI-powered intake form classifies requests and routes to correct ward/department.
- Public dashboard tracks status from submission to closure.
Tools
request-classifier: Analyzes complaint text, returns department + priority level.ward-router: Matches location coordinates to municipal ward, returns assigned team.sla-monitor: Tracks request age against service-level agreements, alerts on overdue.citizen-notifier: Sends status updates via SMS/email, accepts feedback.
Widgets
/submit: Mobile-friendly intake form with map pin location selector./track: Public request lookup by ticket ID with live status timeline.
Conversation starters
- "How do I set up auto-escalation when a request hits 5 days overdue?"
- "Can you show me a dashboard of all open requests grouped by ward and category?"