Elevator pitch

Intelligent Zendesk ticket management with smart search, macro automation, and proactive SLA breach alerts.

Industry

Customer Support & Help Desk Operations

Problem

• Agents waste time manually searching tickets across multiple filters.
• SLA breaches go unnoticed until escalation becomes critical.

Solution

• Unified ticket search with AI-powered filtering and sorting.
• Real-time SLA monitoring with predictive breach warnings.

Tools

• ticket-search: Query tickets by priority, status, customer, keyword; returns ranked results
• macro-executor: Apply templated responses and actions to tickets; returns confirmation
• sla-monitor: Track ticket age against SLA thresholds; returns breach alerts
• ticket-enricher: Fetch full ticket context including history and customer data; returns enriched payload

Widgets

• /dashboard: SLA health overview, breach alerts, and quick-action queue
• /search: Live ticket search with filters and macro quick-apply

Conversation starters

• "Show me all high-priority tickets approaching SLA breach in the next 2 hours."
• "Apply the 'waiting for customer' macro to these 5 tickets and update their status."