Elevator pitch

Automated feedback loop system that captures customer insights and routes them to product teams in real-time.

Industry

Product Management & Customer Feedback

Problem

• Customer feedback scattered across multiple channels, rarely reaches decision-makers.
• Product teams miss critical insights due to manual aggregation delays.

Solution

• Centralizes feedback from emails, surveys, support tickets into one dashboard.
• AI-powered categorization routes insights to relevant teams automatically.

Tools

• feedback-aggregator: Collects messages from multiple sources, returns normalized data.
• sentiment-analyzer: Processes text feedback, returns sentiment score and themes.
• team-router: Categorizes insights by product area, returns routing assignments.
• trend-detector: Identifies emerging patterns in feedback, returns priority alerts.

Widgets

• /dashboard: Real-time feedback stream with sentiment heatmap and team assignments.
• /insights: Trending issues, feature requests, and actionable recommendations.

Conversation starters

• "Show me the top 5 feature requests from last week grouped by team."
• "Which customer pain points are trending across support and survey data?"