Enterprise AI & Workplace Automation Multi Agent MafiasSubmitted July 26, 2026

Sentinel TriAge Hub - Support Ticket Manager

An MCP app on the Model Context Protocol built by Multi Agent Mafias at the Amrita University Coimbatore NitroStack × MCP To The Moon hackathon and deployed on NitroStack.

About this project

One unhappy customer, three disconnected tools, and no clear owner. Escalation Triage connects every signal, detects risk early, assigns the right person, and keeps the customer informed before frustration turns into churn.

Enterprise AI & Workplace Automation track

Develop AI agents and automation tools that improve productivity, streamline workflows, and enhance business operations.

Live MCP appSource code

Team Multi Agent Mafias

  • Shri Manasa SLead

  • Sarvani Sruthi Chundi

  • Meghana Venkata Kankipati

  • Rupa Kandula

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Frequently asked questions

What does Sentinel TriAge Hub - Support Ticket Manager do?
One unhappy customer, three disconnected tools, and no clear owner. Escalation Triage connects every signal, detects risk early, assigns the right person, and keeps the customer informed before frustration turns into churn.
Who built Sentinel TriAge Hub - Support Ticket Manager?
Sentinel TriAge Hub - Support Ticket Manager was built by team Multi Agent Mafias at the Amrita University Coimbatore NitroStack × MCP To The Moon hackathon, in the Enterprise AI & Workplace Automation track.
What is an MCP app and how is it built?
An MCP app is an application built on the Model Context Protocol — an open standard that lets AI agents connect to tools, data, and APIs. This project exposes MCP tools and resources that agentic AI systems can call. It was built and deployed on NitroStack, the full-stack platform for shipping MCP apps and servers.