Enterprise AI & Workplace Automation Bright RidersSubmitted July 26, 2026

IT Access Resolver — an autonomous MCP engine that instantly triages and self-heals employee IT access tickets

An MCP app on the Model Context Protocol built by Bright Riders at the Amrita University Coimbatore NitroStack × MCP To The Moon hackathon and deployed on NitroStack.

About this project

WHAT DOES IT DO? IT Access Resolver converts complex, manual Level-1 IT diagnostic workflows into an autonomous, self-healing orchestration engine using the Model Context Protocol (MCP). When an employee experiences a SaaS access failure, license seat exhaustion, account lockout, or VPN networking blocker, our system continuously performs multi-tier diagnoses and automated remediation—provisioning directory group memberships, expanding software license pools, and resetting Zero-Trust network handshakes without human intervention. WHO IS IT FOR? 1. Enterprise IT Operations & Security Teams: Frees support agents from repetitive L1 ticket triage, reducing operational overhead, MTTR (Mean Time to Resolution), and manual log correlation across isolated identity and networking silos. 2. Employees: Provides an instantaneous self-service portal within AI client interfaces where they can report access blockers and have their permissions restored in real time, eliminating lost productivity while waiting for manual ticket assignees. 3. IT Governance & Compliance Auditors: Automates software seat reclamation from inactive users and ensures SOC-2 compliance by tracking every automated remediation in an immutable, event-driven audit trail. WHAT MAKES IT SPECIAL? • Zero-Credit Employee Self-Service UI: Features custom interactive micro-frontend React widgets (@Widget hooks) embedded directly inside the AI chat interface. Employees can view real-time diagnostic steppers, filter tickets, and trigger fixes via direct tool calls (callTool) at $0 in LLM computation or token credits. • End-to-End Autonomous Orchestration: Seamlessly couples Standard Operating Procedure (SOP) prompt workflows with real-time JSON Resource streams (identities, licenses, network telemetry) and atomic tools to run multi-step diagnostic decision trees. • SOC-2 Event-Driven Architecture & Governance: Built on a modern NestJS-style dependency injection infrastructure featuring strict Zod validation, built-in

Enterprise AI & Workplace Automation track

Develop AI agents and automation tools that improve productivity, streamline workflows, and enhance business operations.

Source code

Team Bright Riders

  • Ranga Arun KumarLead

  • Merugumala Sandeep

  • Venkata HariChandana Gudapati

  • Meka Jahnavi

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Frequently asked questions

What does IT Access Resolver — an autonomous MCP engine that instantly triages and self-heals employee IT access tickets do?
WHAT DOES IT DO? IT Access Resolver converts complex, manual Level-1 IT diagnostic workflows into an autonomous, self-healing orchestration engine using the Model Context Protocol (MCP). When an employee experiences a SaaS access failure, license seat exhaustion, account lockout, or VPN networking blocker, our system continuously performs multi-tier diagnoses and automated remediation—provisioning directory group memberships, expanding software license pools, and resetting Zero-Trust network handshakes without human intervention. WHO IS IT FOR? 1. Enterprise IT Operations & Security Teams: Frees support agents from repetitive L1 ticket triage, reducing operational overhead, MTTR (Mean Time to Resolution), and manual log correlation across isolated identity and networking silos. 2. Employees: Provides an instantaneous self-service portal within AI client interfaces where they can report access blockers and have their permissions restored in real time, eliminating lost productivity while waiting for manual ticket assignees. 3. IT Governance & Compliance Auditors: Automates software seat reclamation from inactive users and ensures SOC-2 compliance by tracking every automated remediation in an immutable, event-driven audit trail. WHAT MAKES IT SPECIAL? • Zero-Credit Employee Self-Service UI: Features custom interactive micro-frontend React widgets (@Widget hooks) embedded directly inside the AI chat interface. Employees can view real-time diagnostic steppers, filter tickets, and trigger fixes via direct tool calls (callTool) at $0 in LLM computation or token credits. • End-to-End Autonomous Orchestration: Seamlessly couples Standard Operating Procedure (SOP) prompt workflows with real-time JSON Resource streams (identities, licenses, network telemetry) and atomic tools to run multi-step diagnostic decision trees. • SOC-2 Event-Driven Architecture & Governance: Built on a modern NestJS-style dependency injection infrastructure featuring strict Zod validation, built-in
Who built IT Access Resolver — an autonomous MCP engine that instantly triages and self-heals employee IT access tickets?
IT Access Resolver — an autonomous MCP engine that instantly triages and self-heals employee IT access tickets was built by team Bright Riders at the Amrita University Coimbatore NitroStack × MCP To The Moon hackathon, in the Enterprise AI & Workplace Automation track.
What is an MCP app and how is it built?
An MCP app is an application built on the Model Context Protocol — an open standard that lets AI agents connect to tools, data, and APIs. This project exposes MCP tools and resources that agentic AI systems can call. It was built and deployed on NitroStack, the full-stack platform for shipping MCP apps and servers.