About this project
Rampo is an AI-powered proactive customer support platform for digital banking, built using MCP and NitroStack. Instead of waiting for customers to raise complaints or contact support, Rampo continuously monitors customer interactions to identify signs of confusion or frustration—such as repeated errors, failed transactions, multiple retries, prolonged inactivity, or rage clicks. When a potential issue is detected, the platform proactively alerts support agents or AI assistants, enabling them to intervene in real time with contextual guidance and navigation assistance within the customer's active banking session. By helping customers complete their tasks before frustration escalates into a support request or complaint, Rampo reduces customer effort, lowers support costs, improves transaction success rates, and delivers a smoother, more personalised banking experience.
BFSI & FinTech track
Build AI solutions for banking, payments, insurance, fraud detection, lending, and financial inclusion.